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Your Rights and Our Rules, Clearly Stated

Everything governing your ezjilicom account — from how we handle your personal data to the conditions that apply to GCash, Maya, and InstaPay transactions — is set out here.

Account TermsData & PrivacyGCash · Maya · InstaPay RulesJurisdiction NoticeContact Rights
ezjilicom Your Rights and Our Rules, Clearly Stated
DATA AND SECURITY POSTURE

How We Protect Your Account and Data

Account security and data handling are not afterthoughts here. Your session data, payment references, and personal details are handled under documented retention and access policies. Here is what that looks like in practice for your account.

Encrypted Account Sessions

Every login session — whether you tap in via mobile browser or the app — is protected with SSL encryption. Your account PIN and OTP flow are never transmitted in plain text at any step.

Payment Data Handling

We do not store your full GCash or Maya wallet credentials. Transaction references are logged for dispute and verification purposes only, in line with standard e-wallet data practices.

Data Retention and Deletion

Account data is retained for as long as your account is active and for the period required by applicable law after closure. You may request a summary of stored data or ask for deletion via the in-account form.

Who Can Access Your Records

Only authorised compliance staff access your account records, and only when a verification trigger or formal request requires it. Third-party access follows a documented approval process.

POLICY CONTACT PATHS

How to Reach Us About Legal Matters

If you have a question about how these terms apply to your account, how your data is stored, or why a GCash or Maya transaction was flagged, use one of the channels below. We handle policy and account queries separately from general game support so your concern reaches the right team without delay.

Live Chat Start a live chat session directly from your account dashboard. Policy questions are routed to the compliance team; have your registered mobile number ready to verify your identity.
Email Support Send detailed account or data-related queries by email. Attach any relevant screenshots of your GCash, Maya, or InstaPay transaction if your question involves a payment dispute.
In-Account Request Form Log in and use the Help section to submit a formal data-access or account-closure request. This creates a tracked ticket so you can follow the status of your request.

Common Questions About Account Terms and Rights

These are the questions we see most often about how our terms work, what rights you have over your account data, and what happens when a payment or identity check is involved.

Access depends on local law in your jurisdiction. We do not make eligibility decisions on your behalf — check whether online gaming is permitted where you are before you register.

Yes. Log in, go to the Help section, and submit a data-access request through the in-account form. The compliance team will respond with a summary of stored records tied to your account.

A hold usually means the transaction was flagged for routine verification — either a limit threshold or an ID check. Complete the verification step in your account wallet to release it.

Submit a closure request via the in-account Help form. Data is retained for the period required by applicable law after closure, then deleted under our standard retention schedule.

We post updates to this page when terms change. Continuing to use the platform after an update is posted means you accept the revised version — check this page periodically.

Reach us through live chat or email and describe the specific decision you are disputing. Attach your InstaPay, GCash, or Maya transaction reference if the dispute involves a payment.
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Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.