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Terms and Conditions That Govern Your ezjilicom Account

Every account on ezjilicom operates under these terms — they set out what you can do, what we commit to, and how transactions via GCash, Maya, and InstaPay are handled.

Applies to all account holdersCovers GCash, Maya, InstaPay useSubject to Philippines local lawUpdated terms take effect on noticeContact support for clarifications
ezjilicom Terms and Conditions That Govern Your ezjilicom Account
HOW WE HANDLE YOUR ACCOUNT

Account Security, Data and Your Rights Under These Terms

Account Security

Your account is protected by an OTP login step on every new device. If you receive an OTP you did not request, change your password immediately and contact live chat to flag the session.

Data Retention

We retain account and transaction records as required under applicable Philippines regulations. You may request a summary of the data we hold by submitting a written request through our support email.

Cookie and Session Policy

Cookies keep your session active across mobile and browser. Clearing cookies logs you out; the next login sends a fresh OTP to your registered mobile number to confirm your identity.

Requesting Term Changes

We publish updates to these terms with advance notice. If a change affects your wallet use or withdrawal rights, we send an in-account notification before the new clause takes effect.

TERMS CONTACT PATHS

How to Reach Us About These Terms

Live Chat Open the chat widget from your account dashboard to ask about any clause in these terms. Our support team handles terms queries alongside account and wallet questions.
Email Support Send a detailed query about your rights, account restrictions, or withdrawal terms to our support email. Attach any relevant transaction reference for a faster resolution.
Account Help Centre The Help Centre inside your account lists common terms questions — including how the GCash and Maya name-matching rule works and what documents are accepted for verification.

Frequently Asked Questions About These Terms

These terms apply to every person who holds or attempts to open an ezjilicom account. Eligibility depends on local law in the Philippines and is available only where that law permits.

The name-matching rule prevents unauthorised cash-outs. If the GCash or Maya wallet name differs from your registered account name, the withdrawal pauses until you verify your identity via support.

Yes. Contact support through live chat or email with your transaction reference. We review the record against our payment logs and respond with a resolution or a request for further documentation.

We send an in-account notification before any update takes effect. Continuing to use your account after the notice period means you accept the revised terms. You can contact support if you have concerns.

Your account wallet is for your personal use only. Funding it on behalf of another person, or receiving funds from a third party for the purpose of playing, is a breach of these terms.

Submit a written data request to our support email from the address registered on your account. We respond with a summary of stored records in line with applicable Philippines data obligations.
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Terms & Conditions

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.